Advania provides full support and assistance with any HPC project you are engaged in.
Advania HPC support covers your whole HPC stack, 24 hours per day, every day of the year. We can monitor and support most aspects of your HPC infrastructure and operations. Everything from the hosting environment to the HPC applications and licences - Advania can cover.
We are here for you and your HPC
You get a designated contact from our HPC engineering team, a specialist that can give you input and advice on how to achieve your goals, optimize, tune or maintain your cluster or workload, take care of either regular or preventive maintenance or assist with OS deployments and node management.
You are able to communicate with your designated HPC specialist through our ticketing system, email, phone or instant messaging when you need input, assistance or work done.
SLA that suits you
Advania hosting and HPC SLA is for companies which trust us for their production environments, we take that trust very seriously and offer SLA's that companies with critical workloads can rely on.
We additionally cooperate with our customers which have specific requests or needs to accommodate specific SLA's.