Advania awarded with Swedish Social Insurance Agency contact center contract
The Swedish IT news publication IT24 has written a story about the recent awarding of a major contract for the SSIA (Forsäkringskassan) call center operations to Advania.
According to the story, Advania was one of 3 suppliers shortlisted for the project. In the end Advania’s solution won out over both CSC and Softronic, and the company was hence awarded the agreement which is estimated to be worth well over 130 million SEK. The contract has a duration of 3 years with an extension of 4 years for a total length of 7 years. The solution will be used by the SSIA’s more than 1000 contact center officers in their daily work servicing the general public of Sweden.
“This is a really prestigious business. We are completely replacing Telia’s older contact center solution and replacing it with a modern solution from Interactive Intelligence. We build the service and deliver the platform for a fixed monthly fee.” – says Mikal Noaksson CEO of Advania in Sweden.
Noaksson goes on to explain how Advania has built up an expertise in the field of contact centers and how the marriage of IT and Telephony is bringing more benefits to Advania’s customers. The strong partnership with Interactive Intelligence (NASDAQ: ININ) is highlighted as enabler for the project. That company is a leader in the field of modern contact centers and has a complete suite of products for unified communications.