Ottobock's IT Success Is Built on Trust, Continuity, and Collaboration

To ensure smooth daily operations and support mission-critical systems, Ottobock outsourced its entire IT support function to Advania following a competitive procurement process. The goal was to find a long-term partner who could deliver reliable support while still offering flexibility and attention to local needs.

Advania's Service Desk now acts as the single point of contact for all internal IT support requests, managing both user support and business system issues. This centralized structure ensures efficient issue resolution and consistent service quality. The Service Desk also plays a crucial role in end-user experience, reflecting Ottobock's values in every interaction.

Continuity has been a key success factor. Many team members from the original vendor setup remain onboard, providing stability and trust over time.

With clear expectations, retained in-house IT competence, and a close working relationship, Ottobock sees outsourcing not as a handover, but as a structured collaboration built to support a functioning, responsive organization for the long term.