Solutions Organized by Outcomes

When a series of volcanic eruptions and thousands of earthquakes struck near the town of Grindavík, Iceland, Natural Catastrophe Insurance of Iceland (NCII) faced an extraordinary challenge. As a public institution responsible for insuring all buildings in Iceland against natural disasters, NCII had to respond to widespread and evolving damage quickly and accurately under extreme pressure.

At the time, NCII had already begun implementing Salesforce to modernize its damage reporting and claims process. The goal was to eliminate paper-based workflows, streamline evaluations, and increase automation. But when the catastrophe hit, the system was not yet fully launched. NCII had a difficult decision to make: fall back on old systems or move forward with Salesforce despite having no prior hands-on experience with it.

They chose to move forward.

With support from Advania, Salesforce was deployed in the middle of the crisis. Advania’s team provided on-site, around-the-clock support, ensured the setup was correct, and made the system fully operational under pressure. The result was a working digital workflow that handled high volumes of complex claims with speed and accuracy.

This transition proved critical. By adopting the new platform during an unfolding emergency, and with Advania’s guidance, NCII increased capacity, reduced manual work, and maintained service quality when it mattered most.

Scania, a global provider of transport solutions, is turning connected vehicle data into smarter maintenance, streamlined operations, and increased customer value. With over 600,000 connected vehicles and 25,000 daily workshop visits, the company needed a scalable platform to accelerate digital transformation across its global service network.

In partnership with Advania, Scania built a digital ecosystem on the ServiceNow platform. The solution includes automated monitoring tools that detect service needs in real time and trigger just-in-time maintenance. Tailored maintenance plans and intelligent suggestions help ensure maximum vehicle availability with fewer operational disruptions.

The approach is shaped by user needs, and the solution is designed around the people who use it. Technology supports the experience, not the other way around. Real-time insights and streamlined workflows improve productivity while reinforcing Scania’s commitment to uptime.

Advania acts as both strategic and technical partner, helping bridge existing systems with new capabilities. By combining Scania’s unique ways of working with ServiceNow’s platform strength, the company has accelerated delivery without compromising control.

As Scania explores new AI-powered tools and field service automation, the partnership continues to support scalable, human-centric innovation focused on keeping fleets moving and customers ahead.

When customers contact Posti—Finland's trusted postal service—they expect quick answers about packages and deliveries. But with thousands of daily inquiries across multiple channels, customers were often bounced between agents before reaching the right person.

A Smart Solution

Posti partnered with Advania to implement Genesys Cloud, creating a unified contact center that intelligently routes each inquiry to the most qualified agent from the start. Integration with Salesforce gives agents complete customer histories at their fingertips—no more asking customers to repeat information.

Real Results

The transformation shows in faster resolution times, fewer transfers, and higher satisfaction scores. Customers reach the right person immediately, while agents feel empowered to solve problems efficiently. The system also became a learning tool, using call analytics to identify training opportunities and optimize performance.

Looking Ahead

What started as a contact center upgrade has become an ongoing innovation partnership. Posti and Advania are now implementing voicebots for routine inquiries and exploring Workforce Engagement Management tools.
For Posti, this isn't just about handling more calls—it's about building customer relationships that strengthen Finland's postal service for the digital future.

Framery, a pioneer in soundproof workspaces and phone booths, has improved identity and access management across all its offices in 15 countries by partnering with Advania to implement Okta. The result: stronger security, a seamless user experience, and greater operational efficiency.

With nearly 400 employees serving customers in 98 countries, Framery needed a scalable solution to support its global operations. Okta, combined with a Zero Trust approach and centralized device management, enables secure, password-free access to systems across platforms and locations.

To further enhance security in 2024, Framery deployed a Managed Detection and Response (MDR) service, also delivered by Advania. Integrated with Okta, the MDR system continuously evaluates risk levels for both users and devices before granting access. Device protection is automated from the moment a new device is deployed, regardless of operating system.

Advania supported Framery throughout the process—from system integration and implementation to ongoing maintenance and development. By combining modern IAM tools with a proactive IT strategy, Framery has strengthened its security posture, simplified IT operations, and built a solid digital foundation for continued growth.

Mesta AS, a Norwegian government enterprise delivering services within construction and civil engineering of roads, has taken a major step forward in its digital transformation by integrating Microsoft 365 Copilot—with strategic guidance and support from Advania.

Faced with operational complexity and growing demands, Mesta partnered with Advania to modernize its digital infrastructure, migrate to Microsoft Azure, and prepare for AI adoption. A tailored AI readiness program identified high-impact use cases and ensured security across the organization.

The result? Significant productivity gains. Employees now save an average of 30 minutes per day using Copilot for cross-platform search, meeting summaries, content drafting, and more. On large projects, AI helps transcribe and organize interviews, simplify complex user manuals, and streamline onboarding.

Key to success was Advania’s hands-on implementation and employee training approach, ensuring strong user adoption and measurable impact.

By combining deep technical expertise with strategic foresight, Advania has helped Mesta unlock real business value from AI—boosting efficiency, cutting costs, and positioning the company as an industry leader in digital innovation.

Samhall creates meaningful employment for people with disabilities across more than 800 locations in Sweden, operating in a wide range of industries including cleaning, logistics, property maintenance, and laundry services. With over 24,000 employees, digitalization is essential to meet growing customer demands while supporting inclusive growth.

In partnership with Advania, Samhall has modernized its entire IT infrastructure. Legacy servers have been replaced with a cloud-based environment connecting more than 300 locations. The collaboration includes everything from devices to IoT solutions, adapted to support Samhall’s broad and diverse operations.

At the laundry facility in Borlänge, the impact is especially visible. RFID technology, which uses radio-frequency tags to automatically identify items, tracks garments through intake and delivery. IoT-enabled machines report water and energy consumption for each wash. This level of precision supports real-time sustainability reporting for customers and ensures full traceability across the process.

The facility handles everything from workwear to garments used in elderly care, with automation improving both speed and reliability.

This transformation supports more than operational efficiency. With increasing demand for automation, transparency, and quality, Samhall is building a digital foundation that strengthens both its social mission and service performance.

Advania is proud to support that mission through long-term collaboration and practical innovation.

Nordr, a leading property developer in Norway and Sweden, partnered with Advania to streamline its cloud operations and strengthen cybersecurity—achieving significant cost savings and increased efficiency.

With Advania’s Azure Cost Control and Optimization service, Nordr cut Azure plan costs by 50%, saving over NOK 1.3 million annually. A custom Power BI dashboard provided clear, actionable insights to support ongoing savings.

On the security side, Nordr implemented Advania’s 24/7 Security Operations Center (SOC) services, enabling continuous monitoring and fast incident response. The company also improved its Microsoft Defender Secure Score to over 90%, enhancing its overall security posture without disrupting daily operations.

A close collaboration with Advania, including a dedicated Technical Account Manager, ensured effective implementation and lasting results.

Together, Nordr and Advania proved how targeted cloud and security strategies can deliver real business impact.

Pelagia, a global leader in high-quality pelagic fish products, teamed up with Advania to transform its shipping operations using AI—achieving double-digit fuel savings and streamlined logistics.

By developing a custom algorithm in spring 2024, Advania delivered an AI-driven route-planning tool tailored to Norway’s complex fjord and coastal waterways. Leveraging precise distance data and real-time inputs, the tool calculates optimal shipping routes that minimize fuel consumption, emissions, and transit time.

Key outcomes:

• 20–30% Fuel Savings: AI-optimized routes deliver significant reductions in fuel use, translating to substantial cost savings and lower CO₂ emissions.
• Faster Decisions: Automated route calculations and re-routing suggestions give Pelagia’s operations team instant insights, improving turnaround and scheduling.
• Data Centralization: All navigational data and performance metrics feed into a unified dashboard, empowering Pelagia to track savings and adapt strategies continuously.

Advania’s role was pivotal: from initial data gathering and algorithm design to hands-on deployment and user training. Close collaboration with Pelagia’s experts ensured that local knowledge—such as fjord passage nuances—was embedded in every calculation.

With Advania’s AI solution in place, Pelagia is not only cutting costs but also advancing its sustainability goals—proving that smart technology and strong partnerships can revolutionize even the oldest industries.

The Finnish Institute of Occupational Health (FIOH) has taken a major step in enabling the safe and sustainable use of AI by deploying an internal ChatGPT solution developed in partnership with Advania. The tool supports daily work and enhances AI competence across the organization, regardless of employees’ prior experience with AI.

FIOH provides multidisciplinary expertise in occupational health, well-being, and safety, and its AI needs are equally diverse. To address this, a dual-track approach was taken: an advanced AI tool built on Azure AI for data scientists, and a user-friendly chat interface integrated into the intranet for general staff. This ensures all employees have access to AI tools that support their specific needs.

Security was a top priority throughout the development process. The solution was designed to meet FIOH’s strict data protection and cybersecurity requirements. In addition, efforts were made to raise internal awareness and competence to ensure responsible use of AI in line with organizational policies.

Following the success of this initiative, FIOH and Advania are continuing their collaboration by implementing a new AI Hub platform to further accelerate responsible AI adoption in working life.

Finnlines, part of the global Grimaldi Group, plays a critical role in maintaining Finland’s import, export, and supply security. To meet growing demands for efficiency and resilience in maritime logistics, the company partnered with Advania to bring clarity, control, and security to its cloud operations.

Prior to the collaboration, Finnlines faced challenges due to fragmented cloud management practices, leading to inconsistencies in processes, rising costs, and security concerns. Working closely with Advania’s experts, the company conducted workshops to assess the current state, identify gaps, and build a comprehensive governance model.

The resulting framework established unified principles, guidelines, and processes for managing cloud services. It provides clear direction for both internal teams and external partners—ensuring consistency, cost-efficiency, and high security across operations.

The impact has been immediate. Finnlines now benefits from streamlined processes, improved cost control, and significantly enhanced security. Efficiency has increased, and customer satisfaction has also seen measurable improvement.

The partnership continues as Finnlines expands the governance model’s use, aligning more systems with its cloud standards and advancing towards a fully integrated, business-aligned cloud environment.

Konvertia Group, a long-standing paper and board industry service provider, has significantly improved its IT operations by centralizing services with Advania. With operations in Finland, Poland, the Netherlands, and Germany, the company needed a reliable partner to bring structure, efficiency, and support across borders.
Following a competitive process, Advania was selected to manage Konvertia’s entire IT environment—including servers, networks, device procurement and management, Microsoft services, cybersecurity, and Service Desk support. The IT infrastructure was standardized across all countries, improving consistency and performance.

The partnership has already delivered measurable results. Daily issue resolution is faster, support is more accessible, and security has improved. Konvertia has also achieved clear cost savings compared to its previous IT setup. Ongoing collaboration focuses on further optimization, including SharePoint development and leveraging AI opportunities. Licensing and data usage are actively monitored to maintain efficiency.

With Advania as its full-service IT partner, Konvertia benefits from streamlined operations, predictable costs, and proactive support. The close working relationship ensures fast communication and tailored development—making IT a reliable enabler of business, not a bottleneck.

In the Swedish municipality of Höganäs, sustainability moves beyond policy into practice. In partnership with Advania, the IT department has established a circular system that extends device lifecycles while reducing environmental impact and operational costs.

The approach is simple and effective. Employees order new or refurbished devices through an internal shop. Departments pay a deposit that is refunded twice a year when used devices are returned. The returned equipment is sent to Advania for secure processing—either refurbishment for second-hand use or responsible recycling.

Since launching the system, Höganäs has processed thousands of computers, mobile phones, and tablets. The program continues to grow, with volumes nearly doubling each year.

The results are measurable. Longer device lifespans reduce the need for new manufacturing, cutting energy use and the demand for finite resources. The climate savings are already equivalent to the municipality’s annual transport emissions.
Advania’s circular IT hub in Enköping manages the technical processing and supports the municipality with ongoing expertise. Together, they are exploring improved traceability and new opportunities for local reuse.

This case shows how public sector organizations can align environmental goals with practical IT management. With clear processes and the right partnerships, circular IT creates value across sustainability, operations, and public budgets.

Ottobock is a leading provider of orthopedic technology, supporting mobility and independence through high-quality, innovative products and services. In Sweden, the group includes Ottobock, Aktiv Ortopedteknik, and ExoNeural Network (ENN), with more than 400 employees—most working directly with patients in clinical settings.

To ensure smooth daily operations and support mission-critical systems, Ottobock outsourced its entire IT support function to Advania following a competitive procurement process. The goal was to find a long-term partner who could deliver reliable support while still offering flexibility and attention to local needs.

Advania’s Service Desk now acts as the single point of contact for all internal IT support requests, managing both user support and business system issues. This centralized structure ensures efficient issue resolution and consistent service quality. The Service Desk also plays a crucial role in end-user experience, reflecting Ottobock’s values in every interaction.

Continuity has been a key success factor. Many team members from the original vendor setup remain onboard, providing stability and trust over time.

With clear expectations, retained in-house IT competence, and a close working relationship, Ottobock sees outsourcing not as a handover, but as a structured collaboration—built to support a functioning, responsive organization for the long term.